FAQ

Shipping Policy

When your order has shipped, you will receive an email with a tracking number. Rest assured, shipping insurance is automatically added to all packages. If you have any questions or concerns about the status of your order, please contact Jedora Customer Care at 1-833-453-3672 or customerservice@jedora.com

Privacy Policy

We comply at all times with Jedora’s Privacy Policy. We will not use your information for any purpose other than fulfilling orders and addressing customer service issues. We also will not disclose your personal information to any third party for any reason. If you have any questions for our Store, you may submit them through the Jedora platform, and we will provide a response as soon as possible.

Returns and Exchanges

We hope you love your jewelry! But if you are not satisfied with your purchase, you may return your item(s) within the return period listed below for a full refund to your original form of payment. We may refuse to accept a return that is received after the return period. To be eligible for return, items must be in their original, unworn condition, with all tags still attached. Returns will not be processed for any items that have been altered in any way after shipment. All returned items may be checked and quality inspected to ensure the items have not been tampered with or replaced. Please allow 7-10 business days from our receipt of your return to process your exchange or refund. Please see the Jedora Terms and Conditions for additional information regarding submitting a return.