What Is Our 5-Star Promise?

When it comes to meeting the high standards you desire and deserve, Jedora is committed to excellence. With our 5-Star Promise, we take the worry out of buying jewelry, watches and gemstones online.

Backed by a team with decades of experience in the jewelry retail industry, Jedora aims to be a trusted one-stop destination for style exploration. The guiding principles of our promise include providing the highest quality product offerings, outstanding customer service, and peace-of-mind payment and protection options.

1. Live 24/7 Customer Support

Industry experts are here to help you day or night. We take great care to ensure you are completely comfortable with your online jewelry purchases. We have a highly skilled customer service team, as well as certified gemologists and jewelry specialists to answer inquiries.

If you have questions or need more information, reach out and we’ll help however we can 24/7. Call 833-453-3672 or email us at customerservice@jedora.com.

2. Buy Direct from Pre-Qualified Sellers

To ensure premium quality, Jedora sellers are asked to join the marketplace by invitation only, giving you the opportunity to buy directly from trusted designers, brands and suppliers: The invitation-only approach means we do the homework for you.

In addition, many items sold on Jedora have accompanying independent lab certifications, assuring their authenticity and value. Choosing sellers based on their caliber and reputations allows us to offer each brand with the utmost confidence.

3. Free Insured Shipping

Jedora provides free standard shipping on every purchase, and you can rest assured because shipping insurance is automatically included on all packages.

4. Worry-Free Satisfaction Guarantee

We hope you love your jewelry! But if you are not satisfied for any reason, we will work with you to make it right. We believe jewelry shopping should be worry free, that’s why all Jedora sellers offer a minimum 30-day return period and free return shipping for unworn jewelry in its original condition.

5. Flexible Payment and Protection Options

Finding the perfect piece for any and every occasion doesn’t need to be stressful. We offer a variety of financing options to let you enjoy your jewelry right away. What’s more, our warranty service offers additional protection. When you purchase the Jewel Safe™ Protection Plan, eligible jewelry, gemstone and watch purchases are covered for two years. Damaged items will either be repaired or, if a repair is not possible, refunded by check for the full purchase price.

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