How do I place an order?

Just follow the instructions below and you will be on your way to receiving something fun and fabulous.

1. Choose a Product 

Choose a desired quantity of items you would like to purchase. For certain products, sizing, appraisal and/or warranty may be available. 

2. Add to Shopping Bag

Now that you have chosen what you want to purchase, select Add to Bag and the product(s) will be placed in your bag. You can view the item(s) by selecting “View Shopping Bag” or you can continue to shop until you're ready to make your purchase. 

3. Shopping Bag

Navigate to your shopping bag by selecting the bag icon at the top of your screen.

You can change the quantity of your item(s), choose a shipping method, or enter a promotion code. If you decide you aren’t ready to purchase just yet, click Save for Later to move the item(s) from your Shopping Bag to Shopping List. Doing so will save your desired items for purchase at a later time.

Select Update and any changes you've made will be reflected in your shopping bag.

4. Sign In 

When checking out, you will be asked to sign in using your E-mail address and password. If you are a new customer, you can create an account, in order to become a registered Jedora member. You may also continue as a guest and make a purchase without registering. If already logged in, select Checkout to continue the order process.

5. Shipping Address Information 

Add a shipping address. Registered customers can select an address they already have on file. Once you complete the shipping address information, selecting the check box below the form will apply the same address information to your billing address in the next step. Click “Ship to Multiple Addresses” if items in your order have several shipping destinations, then fill out the required shipping information.

6. Payment Information

When you are ready to purchase your items, select your method of payment and enter your billing address. Registered customers can select a payment method and billing address already on file or create a new one. You will also need to add your phone number and E-mail address.

Apply any promo codes by entering them in at this stage, then continue with your order.

7. Order Review 

Check your order information to make sure that everything is correct. Edit the appropriate sections and save all changes. After you've made sure everything is correct, select Place Order.

8. Receipt 

It's recommended that you keep a copy of your order receipt for your records. An email confirmation will be sent to you after the order is placed. 

What are your payment options?

Jedora currently accepts Visa, MasterCard, Discover, American Express as well as PayPal, GooglePay, and ApplePay.

How can I check the status of my order?

Select Order Status at top of page to be taken to the Order Status page. To verify your identity in order to gain access to your order status you can enter your Order ID and the phone number used to place your last order. Click the 'View Order Status' button and Jedora will provide you with the latest update on your order. Registered users can access more detailed information about their order status by clicking on "order".

Why is my order on "hold"?

An order is placed on hold when we do not have the correct billing address for the credit card you provided. This situation can be resolved by contacting Consumer Protection at (800) 931-7001. Please give them the mailing address where you receive your statement. Once this is resolved, your order will be released for processing.

All eCheck orders have a seven day hold period.

Why is my order on “Unable to Authorize” status?

An order is placed on “UA” status when we are unable to obtain authorization from your credit card provider. For assistance, please contact our Consumer Protection department at (800) 931-7001. Once the authorization is obtained, your order will be released for processing.

What is “Waiting to Ship”?

The “Waiting to Ship” status indicates that your order is being packaged and prepared for shipping. An order cannot be cancelled once it has reached this stage.

How and when will my order ship?

Credit card and PayPal orders may take up to 14 business days for shipment. Bank draft or eCheck orders may take up to three to four weeks for shipment.

Standard shipping for all packages will be through various methods. We will only ship packages via expedited carrier when a customer asks to expedite their shipping for an additional fee. The shipping chart can be viewed in the Shipping section of the Help page.

Why haven't I received my order?

If you have still not received your item 10 days past the ship date, please contact the Customer Experience Team at (800) 550-8393. They will investigate and begin the claim process.

When you receive the claim form, please sign it and return it to us. The claim form is a legally binding document used for our investigation purposes. We will begin processing your refund once we receive the signed form.

Why am I unable to add items to my shopping bag?

If you are having trouble signing in or adding items to your shopping bag, please check that your web browser's cookies are enabled. Enabling your cookies will ensure the ability to log in with your saved account information and place an order. If your browser's cookies are disabled, you will be unable to reach your account or purchase products.

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