What is Jedora's Return Policy?

Jedora is proud to offer free return shipping on all eligible items.

We want you to love your jewelry. But...if you don't love your purchase or simply have a change of heart, send it back within the seller’s stated return window. No hassle, no worries, and it's free.

Each seller must allow a minimum 30-day return period from the date you receive your package. In order to return an item, the item must be in its original, unworn condition. Sellers are not required to accept a return of any item that has been worn or altered in any way after shipment.

How Do I Make a Return?

For orders totaling $999.99 or less, a return form and pre-paid label will be included as part of your packing slip. For orders totaling more than $999.99, call 833-4JEDORA to initiate your return and receive a UPS return shipping label. To return an item:

  1. Select your reason for return and include the form in the return merchandise package. The return form must be included in your return package to receive proper credit.
  2. Package your return in the original packaging (or similar appropriate shipping container), completely remove or obscure the original shipping label, and apply the provided pre-paid return shipping label to the front of the package.
  3. Drop the package off at your local post office or UPS location, as directed on your return label, and your return will be automatically protected after it is scanned at the post office or UPS, as applicable.
  4. Please hold on to your tracking receipt until your refund appears in your account. Also note, packages are not insured until they have been scanned by the applicable carrier. You bear the risk of loss on all return packages until the package has been scanned by the carrier.

No items other than the ones listed on the front of the packing slip may be included in any one return package; inclusion of other items may delay or prevent your refund.

How Do I Return Gemstones?

For any items that were shipped with a gemstone certificate, the gemstone certificate must be included in your return package in order to receive a full refund.  If the gemstone certificate is missing from your return, a fee equal to 25% of the purchase price of the item will be deducted from your refund.

Does Jedora Accept Late Returns?

Each seller on Jedora may, in its sole discretion, but is not obligated to, accept a return of merchandise after the stated return period; provided, however, in the event the seller agrees to accept a late return, a restocking fee equal to 25% of the purchase price of the returned item(s) will be deducted from your refund. In the event you send a late return that is not accepted, Jedora reserves the right to charge you for the actual cost of shipping the item(s) back to you.

Does Jedora Offer International Shipping?

At this time, international shipping is not offered.

Your Bag