Customer Care

Jewel Safe Terms and Conditions

Jewel Safe™ Terms & Conditions

For residents of Alabama, Alaska, Arizona, Delaware, Florida, Georgia, Hawaii, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, and Wyoming, see Jewel Safe Terms and Conditions here.

For residents of Arkansas, California, Colorado, Connecticut, District of Columbia, Idaho, Illinois, Maine, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Mexico, New York, Oklahoma, Pennsylvania, Vermont, Virginia, and Wisconsin, see Jewel Safe Terms and Conditions here.

For residents of Washington State, see Jewel Safe Terms and Conditions here.

To obtain a copy of the terms and conditions of this Service Agreement please call 1-833-4JEDORA.

Jewel Safe™ Protection Plan

What is the Jewel Safe™ Protection Plan

Jewel Safe™ Protection Plan is a 2 year protection plan for jewelry, loose gemstones, and watches sold on Jedora.com. Customer service is available 8 a.m. EST to 11 p.m. EST Monday thru Friday for your convenience. The Protection Plan begins on the date of order shipment and covers most damage from normal wear and tear, moisture damage for watches and includes a ring re-sizing for rings. Customers will never pay any out-of-pocket expenses, including shipping. Jewel Safe™ can be transferred to any new owner of the piece of jewelry or watch; Jewel Safe™ sticks with the product, not the purchaser. If your jewelry or watch cannot be repaired, it will be replaced with a check for the full purchase price, plus applicable taxes paid.

What Does the Jewel Safe™ Protection Plan Cover? 

For jewelry purchases, Jewel Safe™ covers:

  • Damage to any stone (including cracks, chips, scratches and breakage)
  • Lost enhancement, or side, stones
  • Broken chains, links or clasps
  • Broken, worn or bent prongs
  • Dented or misshapen jewelry
  • Metal re-plating
  • Cracked or thinning bands
  • Kinks or knots in chains
  • Broken earring posts
  • Stretched or broken pearl strands
  • 1 ring re-sizing

For watches, Jewel Safe™ covers:

  • Damage to the crystal (including scratches, cracks, chips and breakage)
  • Movement
  • Clasps
  • Bands (breakage of metal or leather discoloration); bezel
  • Stem and crown damage
  • Moisture damage

How Does the Jewel Safe™ Protection Plan Work?

If you ever need assistance, it’s as easy as these 3 steps:

  1. Call the toll free number (800) 366-4010 for a specialist that can further assist you.

  2. Receive a prepaid label and all shipping instructions.

  3. Your jewelry, gemstone, or watch is repaired and returned to you. If it can’t be repaired, it will be replaced.

 

 

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