Question 1

How do I create an account?

Accepted Answer

It’s super easy to create an account and you’ll be one step closer to all your benefits.      Click on the “Create Account” button.     Enter your name, email, phone number and create a password.     Check the two boxes below to stay signed in and receive special offers.     Click “Create Account.”

Question 2

How do I sign-in?

Accepted Answer

We know you’re busy, so signing in is a breeze.      Just enter your email address and password.     Check the box to stay signed in.     Click “Sign In.”     You can also sign in with your Google, Facebook, Pinterest and Instagram account.     If you’re not a member, you can also create an account now.

Question 3

How do I reset my password?

Accepted Answer

We totally get it. Everyone forgets their password sometimes, so just follow these simple steps to get going again.       On the Sign-In page, click “Forgot Password?”     Enter your email address and choose “Submit”.     You will be sent an email with a link to reset your password.     Follow the steps in the email to reset your password.

Question 4

How do I change my account information?

Accepted Answer

We realize things change so follow these steps if you need to update your account information.      Log into your account or create an account if you don’t have one.     Go to the “My Account” page by clicking on the link at the top of the homepage.     You can update your name, email, password or phone number from this page.     Select the section you wish to change and click “Edit.”      Make any necessary updates and save your changes.

Question 5

How do I place an order?

Accepted Answer

ust follow the instructions below and you will be on your way to receiving something fun and fabulous.  1. Choose a Product   Choose a desired quantity of items you would like to purchase. For certain products, sizing, appraisal and/or warranty may be available.   2. Add to Shopping Bag  Now that you have chosen what you want to purchase, select Add to Your Shopping Bag and the product(s) will be placed in your bag. You can view the item(s) by selecting “View Shopping Bag” or begin the checkout process by selecting Checkout.   3. Shopping Cart  You can change the quantity of your item(s), choose a shipping method, or enter a promotion code. If you decide you aren’t ready to purchase just yet, click the “Save for Later” link to move the item(s) from your Shopping Bag to Shopping List.  This will save your desired items as a reminder if you would like to purchase them later.  Once you have made adjustments, select Update and the Shopping Bag will reflect your changes.  4. Sign In   When checking out, you will be asked to Sign In using your E-mail address and password. If you are a new customer, you may select Create an Account and become a registered member. You may also select Continue as a Guest and make a purchase without registering. If already logged in, selecting Checkout will take you to the address information page where you will continue the order process.  5. Shipping Address Information   Add a shipping address or, for registered customers, select an address you already have on file. Once you complete the shipping address information, you may select the check box below the information to make your billing address the same as your shipping address. You also have the opportunity to “ship to multiple addresses” by clicking the multiple addresses link and filling in your information where necessary.  6. Payment Information  When you are ready to purchase your items, you must select your method of payment and enter your billing address. For registered customers, you may select a payment method and billing address already on file or create a new one. You will also need to add your Phone and Email information. You may enter any promo codes in the box under “Have a promotion code?” and then select Apply Code.   7. Order Review   Check your order information to make sure that everything is correct. To make any changes, select edit in the appropriate section. Save all changes. After you've made sure everything looks correct, select Place Order.

Question 6

What payment options do you accept?

Accepted Answer

Jedora currently accepts Visa, MasterCard, Discover, American Express as well as PayPal.

Question 7

How can I can I check the status of my order?

Accepted Answer

Select Order Status at top of page to be taken to the Order Status page. To verify your identity in order to gain access to your order status you can enter your Order ID and the phone number used to place your last order. Click the 'View Order Status' button and Jedora will provide you with the latest update on your order. Registered users can access more detailed information about their order status by clicking on "order".

Question 8

Why haven't I received my order?

Accepted Answer

If you have still not received your item 10 days past the ship date, please contact the Customer Experience Team at (800) 550-8393. They will investigate and begin the claim process for you. When you receive the claim form, please sign it and return it to us. The claim form is a legal, binding document used for our investigation purposes. We will begin processing your refund once we receive this form.

Question 9

How will my order be shipped?

Accepted Answer

The carrier we use to ship your package for standard shipping is normally determined by the weight and price, and destination or delivery zip code of the order. Please refer to the shipping chart below to determine the carrier normally used for your order. In the event your package does not automatically qualify for an expedited shipping method, you may request it for an additional fee.

Question 10

When will my order be shipped?

Accepted Answer

We will send you an email that confirms your order and estimated delivery date as well as one that tells you when your order has shipped. You can also check your order status online. Registered customers can view order status in the My Account section in order history and non-registered customers can use the order status link also in the header and footer to check the status on a specific order.  Under standard shipping, most orders will normally be shipped within approximately 1-5 business days*, and time in transit is usually 1 to 5 business days. If you select one of the expedited shipping methods, your order will be delivered within the following parameters.      Three (3) Day Shipping: if an order is placed before 2:00 PM the package will attempt delivery on or before the third business day from the date ordered.     Two (2) Day Shipping: if the order is placed before 2:00PM the package will attempt delivery on or before the second business day from the date ordered.     Next Day Shipping: if the order is placed before 2:00PM the package will attempt delivery the next business day. Any orders placed after 2:00PM on the order date will have one (1) day of transit time added.

Question 11

What are the shipping charges?

Accepted Answer

Standard: $6.99; $3.99     Three (3) Day: $11.99; $8.99     Two (2) Day: $16.99; $13.99     Next Day: $19.99; $19.99

Question 12

What is your return policy?

Accepted Answer

If you're not happy with your products, then we're not happy. It's that simple. If you don't love your purchase or simply have a change of heart, send it back. No hassle, no worries. If you're not totally satisfied, just send it back in its condition “as shipped” to you within 30 days from the date of receipt for an exchange or a refund for the price of the item. No returns will be allowed and all sales are final after the 30-day return period. In our discretion, items received within 31-90 days of the day of customer’s receipt may be accepted and, if accepted, will be subject to a 25% restocking fee. We are unable to accept or process any returns received by us after 90 days from the date of customer’s original receipt of the item. Returns are not accepted for any items that have been sized, altered in any manner by another jeweler, or sold as non-returnable. Shipping and handling fees are nonrefundable. No items other than the ones listed on the front of the invoice may be included in any one return package; inclusion of other items may delay or prevent your refund. Jedora will not accept partial item returns. The entire item and any accompanying appraisals and/or certificates must be sent back for exchange or refund. Shipping and processing charges are non-refundable.

Question 13

How do I return an item?

Accepted Answer

Sign into your account and go to the “Your Orders” section. Choose the specific items you want to return and click on “Add Items to Return”. You’ll be taken to a screen with your selected items to return and your Refund Summary. Select a reason for your return and choose the refund option you would like to receive. Click “Submit Return." Then you’ll be able to choose between an email or printed Return label. Your order status will show that the selected items have been set up as returns.

Question 14

How do I track the status of my return?

Accepted Answer

You can track the status of your return online via the USPS website.

Question 15

How and when will my refund be processed?

Accepted Answer

Refunds are issued to the original method of payment. Credit/debit card transactions are refunded back to the credit/debit account. It may take up to two billing cycles for the credit to appear on your statement.

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