What is Jedora's Return Policy?

If you're not happy with your products, then we're not happy. It's that simple. If you don't love your purchase or simply have a change of heart, send it back. No hassle, no worries. If you're not totally satisfied, just send it back in its condition “as shipped” to you within 30 days from the date of receipt for an exchange or a refund for the price of the item. No returns will be allowed and all sales are final after the 30-day return period. In our discretion, items received within 31-90 days of the day of customer’s receipt may be accepted and, if accepted, will be subject to a 25% restocking fee. We are unable to accept or process any returns received by us after 90 days from the date of customer’s original receipt of the item. Returns are not accepted for any items that have been sized, altered in any manner by another jeweler, or sold as non-returnable. Shipping and handling fees are nonrefundable. No items other than the ones listed on the front of the invoice may be included in any one return package; inclusion of other items may delay or prevent your refund. Jedora will not accept partial item returns. The entire item and any accompanying appraisals and/or certificates must be sent back for exchange or refund. Shipping and processing charges are non-refundable.

How do I return an item?

Sign into your account and go to the “Your Orders” section. Choose the specific items you want to return and click on “Add Items to Return”. You’ll be taken to a screen with your selected items to return and your Refund Summary. Select a reason for your return and choose the refund option you would like to receive. Click “Submit Return.” Then you’ll be able to choose between an email or printed Return label. Your order status will show that the selected items have been set up as returns.

How and when will my refund be processed?

Refunds are issued to the original method of payment. Credit/debit card transactions are refunded back to the credit/debit account. It may take up to two billing cycles for the credit to appear on your statement.

How long does it take to issue credit?

Upon receipt of your return, processing normally takes up to five (5) business days for the Return Department to complete credit of your refund to your method of payment.

Returns

Jedora is proud to offer free return shipping on all eligible items.

We want you to love your jewelry. But...if you don't love your purchase or simply have a change of heart, don't worry, we offer 30-day free returns. No hassle and no worries.

How long is the return window?

Jedora offers a 30-day return period from the date you receive your package. To return an item, the item must be in its original, unworn condition. Jedora is not required to accept a return of any item that has been worn or altered in any way after shipment.

Does Jedora accept late returns?

As Jedora determines in its sole descretion, items received after the 30-day return period may be accepted and, if accepted, will only be refunded via Merchandise Credit and will be subject to a 25% restocking fee. In the event you send a late return that is not accepted, Jedora reserves the right to charge you for the actual cost of shipping the item(s) back to you.

Does Jedora offer international shipping?

At this time, international shipping is not offered.

How Do I Make a Return?

Use one of the following options to return your item:

Option A: Online with Self-Service Returns

Go to Jedora.com to begin the self-service return process.
Access your order information in one of two ways:
- If you have an account with Jedora, login and then select the Order & Returns tab.
- If you purchased your items without creating an account, visit the Order Status page and enter in your order number. This number will be found in your order confirmation email.
Click on the picture of the item(s) you wish to return.
On the Order page, click "Return Item".
Follow the self-service instructions and once the process is complete, package your return in the original packaging or in a similar appropriate shipping container and drop the package off at your local post office or UPS location. Your return will be insured and protected after it is scanned at the post office or UPS.
Please note that packages are not insured until they have been scanned by the applicable carrier. You bear the risk of loss on all return packages until the package has been scanned by the carrier.

Option B: Contact Us to Initiate a Return Valued at Over $3,000

Please contact us at 833-4JEDORA to initiate a return of item(s) over $3,000. The Customer Experience Service Team will generate a special return label for your items and email the label to you.

Package your return in the original packaging or in a similar appropriate shipping container, affix the return label to the package, and drop the package off at your local UPS location. Your return will be insured and protected after it is scanned by UPS.

Please note that packages are not insured until they have been scanned by the applicable carrier. You bear the risk of loss on all return packages until the package has been scanned by the carrier.

Need Assistance?

Call 833-4JEDORA for assistance with your return. The Customer Experience Service Team can mail any labels or other paperwork if they have been lost or misplaced.

Customer Care